Product
Everything you need to run agentic voice at scale.
Combine speech-to-text, text-to-speech, conversation intelligence, and safe tool execution into a single customer-ready experience.
Natural phone conversations
Humanlike audio with responsive turn-taking, interruption handling, and consistent tone across long calls.
Accurate transcription
Reliable speech recognition with timestamps and speaker-aware context so the agent can reason over what was said.
Expressive text-to-speech
Lifelike voices for customer-facing use, with controllable style and multilingual support for global teams.
Realtime tool use
Let agents take actions—book appointments, update records, route calls, trigger tickets—through approved functions.
Guardrails & policy
Keep behavior aligned with your business rules: data handling, escalation, compliance boundaries, and safe responses.
Quality & analytics
Review transcripts, outcomes, and failure patterns to improve prompts, tools, knowledge, and routing over time.
Knowledge that stays up to date
Connect a knowledge base so agents answer accurately, cite the right policies, and stay consistent across agents and channels.
Seamless escalation when it matters
Transfer to humans with context: reason for escalation, call summary, transcript, and relevant customer data.
Use cases
From reception to resolution.
Launch voice agents for inbound support, outbound workflows, or hybrid operations with safe handoffs.
AI Receptionist
Answer every call, collect intent, route correctly, and capture follow-ups without hold times.
- Hours, locations, policies
- Call routing & voicemail fallback
- Context-rich transfers
Appointment Setting
Book, reschedule, and confirm—connected to your scheduling system with verification steps.
- Availability checks
- Reminders & confirmations
- No-show reduction
Customer Support
Handle repeatable cases end-to-end: status, refunds, troubleshooting steps, and ticket updates.
- Order / account lookup
- Policy-aware responses
- Ticketing integrations
Lead Qualification
Ask the right questions, score fit, and book follow-ups while keeping the experience conversational.
- Structured intake
- CRM updates
- Warm transfers
Dispatch & operations
Collect details, verify addresses, and assign work—especially helpful for after-hours coverage.
- Priority triage
- Work order creation
- SMS follow-ups
Surveys & feedback
Run post-interaction surveys with high completion rates and structured insights.
- Sentiment & topic tags
- Callbacks for detractors
- Dashboards for trends
Industries
Voice agents that fit real-world workflows.
Each industry has different policies, verification steps, and escalation paths. Asariri supports configurable flows so you can automate safely—without losing trust.
Automotive
Keep service lanes moving by handling routine calls end-to-end: scheduling, reminders, and status updates. Asariri can verify vehicle details, capture symptoms, and route urgent cases to an advisor. For dealerships, it also supports lead intake and follow-up without missed calls.
- Scheduling: book, reschedule, and confirm service visits with preferred times, advisor availability, and automated reminders. The agent can collect contact details and add structured notes so the service team is ready before the vehicle arrives.
- Intake: capture VIN/plate, mileage, symptoms, and recent work in a consistent format. If needed, send an SMS link for photos or short details, then attach everything to the appointment or work order.
- Escalations: route safety issues (e.g., towing, brake problems) to a human immediately with a crisp summary of the situation, location, and urgency. For non-urgent calls, schedule a callback with full context so customers don’t repeat themselves.
- Status updates: proactively answer “is my car ready?” calls by checking work order status and setting expectations on timelines. If a delay occurs, the agent can capture approval for additional work and notify the right advisor.
- Recalls & warranties: confirm eligibility, explain what’s covered, and schedule the right appointment type. When a decision needs staff review, the agent collects documentation details and sets a callback.
Banking & finance
Automate high-frequency servicing while keeping verification strict and language compliant. Agents can guide callers through secure identity checks, answer policy-bound questions, and route sensitive actions to humans. Summaries and transcripts help teams resolve faster and audit consistently.
- Account help: answer routine questions (balances, statement dates, branch hours, FAQs) after completing the right identity checks. The agent can guide callers through self-service paths and provide next steps when policies require human review.
- Cards: triage fraud concerns, intake disputes, and initiate replacement workflows with careful confirmation of account ownership. The agent gathers all required details up front so specialists can resolve faster.
- Controls: enforce approvals for sensitive actions (transfers, beneficiary changes, profile updates) using explicit verification steps and tool-level permissions. When escalation is required, the agent hands off with a structured summary and audit-friendly transcript.
- Loan servicing: handle payoff quotes, payment dates, and basic servicing requests with clear disclosures and safe tooling. For exceptions, the agent collects the full context and routes to the correct specialist queue.
- Branch / advisor routing: connect callers to the right team based on intent (mortgages, business banking, wealth), location, and availability. The agent transfers with a short recap so humans start mid-conversation.
BPO / contact centers
Standardize quality across clients and queues with reusable, policy-safe flows. Use AI for deflection and intake, then escalate with full context. Built-in analytics and QA make it easy to compare outcomes across teams and improve scripts over time.
- Queue automation: deflect repetitive intents with consistent scripts, knowledge, and tool use—reducing handle time while protecting quality. The agent can collect missing fields (order number, policy ID, address) before any escalation.
- Agent assist: generate real-time call notes, summaries, and recommended next steps for human reps. When a transfer happens, the receiving agent gets the context instantly, including what was tried and what’s pending.
- Analytics: track intent, outcomes, transfers, and failure patterns across programs and clients. Use these signals to refine call flows, tighten guardrails, and improve first-contact resolution over time.
- Compliance controls: standardize disclosures, restricted topics, and approved tool actions per client program. The agent can enforce what’s allowed while still delivering a natural, helpful conversation.
- Multilingual coverage: support more callers without staffing every language 24/7. The same KB and policies apply across languages for consistency and easier QA.
Education
Support students and families during peak seasons with instant answers and clear next steps. Agents can route to the correct department, schedule advising callbacks, and handle common IT/helpdesk requests. Multilingual capability improves accessibility across communities.
- Info: answer high-volume questions on deadlines, programs, fees, campus directions, and required documents with consistent wording. The agent can follow decision trees (resident/non-resident, program level) to provide accurate next steps.
- Scheduling: book advising calls, campus tours, and departmental callbacks while collecting the reason for contact and any required identifiers. Confirm time zones, send reminders, and capture changes without phone tag.
- IT help: perform basic triage (account lockouts, password resets, MFA issues) and route complex cases with device/OS details already collected. The result is fewer back-and-forth calls and faster resolution.
- Financial aid: explain required documents, status timelines, and next steps using policy-aware messaging. The agent can schedule callbacks when student-specific details need secure review.
- Event coordination: manage campus tour scheduling, orientation questions, and reminder calls/SMS. Collect attendee counts and accessibility needs to reduce last-minute changes.
Government
Help residents navigate services with clear, accessible language and consistent policy adherence. Agents can guide callers through eligibility checks, appointment booking, document requirements, and status updates. When cases are complex, handoffs include a concise summary for staff.
- Routing: identify intent quickly and route callers to the right department, form, or appointment type. The agent asks only the necessary clarifying questions, then provides clear instructions or schedules the next interaction.
- Status: provide policy-based updates on applications and cases, including what’s missing and what happens next. When a human is required, the agent passes a structured summary so staff can pick up instantly.
- Multilingual: deliver the same policy-consistent answers across languages with a shared knowledge base. This reduces misunderstandings and improves access for diverse communities.
- Document guidance: explain required paperwork and acceptable formats, and provide clear submission steps. The agent can confirm what’s missing and prevent repeat trips/calls.
- Callback scheduling: when wait times are high, offer scheduled callbacks with a collected summary. Staff sees intent and key fields before calling back.
Healthcare
Reduce phone tag while keeping patient experience and safety first. Automate scheduling, intake, and policy questions with explicit escalation rules and verification steps. Agents can collect structured details and route urgent cases to clinical staff—with a clean summary of what was said.
- Appointments: book, reschedule, and confirm visits with provider preferences, location constraints, and insurance requirements. The agent can send reminders and collect pre-visit details so front desks spend less time on repeat questions.
- Verification: complete identity checks (DOB, member ID, phone/email verification) before sharing protected details. For sensitive topics, the agent can switch to safe responses and route to staff when policy requires it.
- Escalations: detect urgent situations and route to on-call teams with a concise triage summary, including symptoms, onset, and relevant history provided by the caller. Non-urgent escalations become scheduled callbacks with full context.
- Prescription routing: guide callers to the right next step for refills, pharmacy questions, or prior authorization status, using safe messaging. When clinical staff is needed, the agent collects details and routes appropriately.
- Billing questions: explain common billing topics (codes, payment timelines, receipts) and route account-specific issues with verification. The agent captures the reason and relevant identifiers before transfer.
Hiring & recruiting
Screen candidates consistently and schedule interviews without back-and-forth. Agents can collect structured answers, confirm availability, and handle reschedules. Qualified candidates are handed to recruiters with a clear summary, red flags, and next steps.
- Intake: collect role fit, location, availability, compensation expectations, and key experience in a consistent format. The agent can ask structured follow-ups so hiring teams compare candidates fairly.
- Scheduling: coordinate interview slots across time zones, confirmations, and reschedules—then send reminders to reduce no-shows. Candidates get a smooth experience without waiting on email threads.
- Handoff: deliver a recruiter-ready summary with highlights, concerns, and next steps (plus a transcript if needed). This makes human review faster and keeps the process consistent across roles.
- No-show recovery: automatically follow up with candidates who miss interviews and reschedule based on availability. The agent can also capture reasons and update the ATS notes.
- References & documents: request missing documents or references and provide a secure submission path. Route edge cases to recruiters with context.
Hospitality & travel
Deliver fast guest service: reservations, changes, policies, and multilingual FAQs. Agents can handle after-hours calls, capture special requests, and create tickets for housekeeping or maintenance. Escalations include a guest-ready summary for staff to act quickly.
- Bookings: handle availability checks, confirmations, upgrades, and modifications while collecting guest preferences and special requests. The agent can send confirmations and reminders to reduce friction and missed arrivals.
- Policies: explain cancellations, fees, and late checkout rules in consistent language and capture exceptions that require manager approval. When a case is outside policy, the agent routes it with full context.
- Service: create housekeeping or maintenance tickets with room, issue type, urgency, and contact preferences. Staff receives a clean summary so they can act immediately without calling the guest back for basics.
- Local info: answer common questions about parking, amenities, directions, and nearby attractions with consistent messaging. The agent can text links or details when appropriate.
- Group & events: intake event inquiries (dates, headcount, budget), then schedule a sales callback with structured notes. This improves response time for high-value leads.
Insurance
Automate claims intake and policy servicing while preserving empathy. Agents collect structured incident details, explain next steps, and route complex cases to adjusters. For servicing, they can answer coverage questions using policy-aware guardrails and verified identity checks.
- FNOL: capture incident details (time, location, parties, damage, injuries) in a structured way and share next steps clearly. The agent can send an SMS link for photos or documents and attach them to the claim intake.
- Policy help: answer coverage questions using policy-aware guardrails and verification, and provide document instructions without guessing. When the caller needs a specialist, the agent queues the right team with the right details.
- Escalation: triage complex claims to adjusters with summaries, including what has been collected and what’s missing. This shortens time-to-contact and reduces repeat questions for customers.
- Payment updates: accept changes to autopay dates/methods where allowed, with verification and confirmation steps. When changes aren’t permitted, the agent routes to the correct servicing queue.
- Provider / repair routing: guide callers to approved providers, schedule inspections where applicable, and send next-step instructions via SMS. Capture preferences and constraints up front.
Logistics
Keep shipments moving with proactive updates and quick exception handling. Agents can confirm addresses, capture delivery instructions, and coordinate reschedules. For dispatch and driver support, they can triage urgency and escalate with precise details.
- Tracking: provide ETAs, status updates, and proof-of-delivery details with consistent terminology. The agent can confirm reference numbers and capture new instructions when the delivery plan changes.
- Exceptions: intake failed delivery, damage, or address issues with structured questions so the resolution path is clear. The agent can collect photos links via SMS and route to the right team immediately.
- Coordination: manage reschedules and notify stakeholders (sender, receiver, driver/ops) with the same source of truth. Escalations include a precise summary so teams act without delay.
- Driver support: intake route issues, access problems, and POD questions, then route to ops with clear details. The agent can capture photos links via SMS for faster resolution.
- Customer notifications: send proactive updates on changes (weather, delays, reschedules) so inbound volume drops. Confirm preferences for SMS vs call.
Real estate
Capture leads instantly and qualify them with consistent questions. Agents can schedule tours, answer listing basics, and collect financing timelines and preferences. For property management, they can intake maintenance issues and route to the right vendor or team.
- Qualification: capture budget, preferred areas, timeline, financing status, and must-haves using consistent questions. The agent can score urgency and route high-intent leads to an agent quickly.
- Scheduling: book showings or tours, confirm details, send reminders, and handle reschedules without back-and-forth. The agent also captures who will attend and any access instructions.
- Ops: intake maintenance requests (unit, issue, urgency) and create tickets for vendors or internal teams. Tenants get a clear next step and a record of what was reported.
- Application intake: collect renter/buyer application details and guide next steps, including document submission. The agent can schedule follow-ups when missing items are identified.
- Listing FAQs: answer common questions (pet policy, parking, utilities, lease terms) consistently and route special cases to a human with context.
Retail & e-commerce
Handle high-volume questions instantly—orders, returns, and product details— while keeping handoffs seamless for edge cases. Agents can update addresses, explain policies, and initiate return flows. When a human is needed, the agent passes a full summary so customers don’t repeat themselves.
- Order status: confirm orders, provide shipping updates, change addresses when allowed, and explain delivery windows clearly. The agent can gather missing identifiers and only escalate when policy requires a human override.
- Returns: check eligibility, generate RMAs, explain packing/shipping steps, and set expectations on refund timelines. If exceptions apply, the agent captures the full context so a human can approve quickly.
- Support: guide basic troubleshooting and collect device/version details before escalation. Transfers include steps already tried, which reduces repeat work and speeds resolution.
- Product discovery: answer product questions, compare options, and check availability while capturing preferences. The agent can schedule a callback for complex sales conversations.
- Addressability: verify identities for account changes and handle exceptions with clear policy language. Escalate when approvals are needed, with a structured recap.
Telecommunications
Resolve common issues quickly: plan changes, outages, billing questions, and device troubleshooting—while keeping identity checks tight. Agents can run guided diagnostics and capture precise error details. Escalations include full context so tier-2 teams can act immediately.
- Identity: run PIN/OTP flows before account access or plan changes, and confirm caller authority for multi-line accounts. This keeps automation safe while still reducing wait times.
- Troubleshooting: guide callers through step-by-step diagnostics and collect device/network details (model, OS, error states). The agent records what was attempted so follow-on support doesn’t restart from zero.
- Routing: escalate to tier-2 with full context: intent, verification completed, error details, and steps tried. This shortens time-to-resolution and improves customer experience.
- Plan changes: explain options, confirm eligibility, and collect consent before applying changes through approved tools. When policy blocks an action, route to the right team with all details captured.
- Outage messaging: provide consistent outage updates, capture affected areas, and reduce repeat calls with clear next steps. Escalate to network teams when thresholds are met.
Utilities
Improve outage communications and reduce inbound spikes with consistent updates. Agents can confirm service addresses, provide restoration estimates when available, and guide safety steps. For billing and account servicing, verification is built in before any changes are made.
- Outages: confirm service address, share outage status and ETAs when available, and provide clear safety guidance. The agent can also collect outage reports with structured details to support operations teams.
- Account: handle move-in/move-out scheduling, start/stop service, and profile updates with built-in verification. When a change requires manual review, the agent schedules a callback and includes all the required information.
- Payments: answer due-date questions, explain options, and collect details for arrangements when applicable. The agent can route sensitive cases to specialists with a complete summary to speed up resolution.
- Leak / hazard triage: collect safety-critical details and provide immediate guidance when appropriate. Route emergencies to the correct hotline and notify dispatch with structured info.
- Meter & usage: answer common questions about usage, billing breakdowns, and meter reads, then schedule follow-ups if field work is required. Confirm address and account ownership before actions.
How it works
From audio to outcome—streaming, in realtime.
A voice agent needs more than a model. Asariri combines speech, reasoning, tools, and safety into a single orchestration layer.
Listen
Streaming speech-to-text converts audio into reliable transcripts with timing and context signals.
Reason + retrieve
The agent uses policies, knowledge, and conversation history to decide what to say and what to do next.
Act + speak
Approved functions execute business actions, then expressive text-to-speech responds in a natural voice.
Omnichannel by design
Start with phone calls, then extend to chat and SMS with shared knowledge, tools, and analytics.
Test before you ship
Simulate conversations, validate edge cases, and monitor real outcomes to continuously improve.
Security
Built for sensitive conversations.
Apply role-based access, least-privilege tools, and configurable redaction so teams can deploy confidently.
Access controls
Fine-grained roles and permissions across agents, knowledge, tools, and logs.
Selective redaction
Mask sensitive data in transcripts and exports based on your policy and workflow requirements.
Secure integrations
Call your systems through approved functions—no “free-form” access to internal tools.
Request a demo
See Asariri in your workflow.
Tell us your use case and we’ll share a tailored demo flow with suggested integrations and guardrails.
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Talk to us
Share your environment, call volume, and success criteria. We’ll respond with a recommended rollout path.
FAQ
Common questions
A quick overview of what teams ask before launching AI voice agents in production.